Multiple Versa Issues

[Reece515]

In the last 2-3 weeks. I’ve had numerous issues... extremely elevated and inaccurate heart rates, my battery is dying in 2-3 days instead of 5, and my sleep info is rudimentary- I was getting detailed info and sleep scores, but now I don’t get anything.

I have had this device for 4-5 months! I’m beyond frustrated with what feels like a waste of money. I called customer service, and they weren’t helpful! 

I might as well get an Apple watch or just pay 10$ for a step counter since that’s all my watch does. What’s will Fitbit do?

[SunsetRunner]

Hi @Reece515 , I do understand you frustration cause the watch should do waht it has to do. Try this: restart your Versa three times by pressing and holding the left and right lower button together untill you see the Fitbit logo and release the buttons. Usually this procedure solves a lot of these problems cause the internal system of the Versa is "reset". Keep me posted on this issue, regards kuzibri

[Reece515]

I’ve done that.

Sent from my iPhone

[Reece515]

I should add, I restarted numerous times, did a factory reset, and called customer service.

[SunsetRunner]

Hi, what did Customer Service told you? Flagged your post to the Moderators and ask them to jump in. One of them will be contacting you soon via this topic so keep a close eye on it. Regards kuzibri

[Reece515]

Nothing. They said they were aware of issues and weren’t sure when they would be fixed.

Sent from my iPhone

[SunsetRunner]

Hi, see my updated post just above yours, regarding flagging your post to the Moderators. Regards kuzibri

[JuanFitbit]

Hi @SunsetRunner , nice to see you back! Thank you for letting us know about the situation with @Reece515 

@Reece515 , a warm welcome to the Community! Thank you for sharing the information and for trying to solve this situation with the help from Support. 

I've check your case with Support, and was informed that they only troubleshooted the issue with the heart rate with you. This issue was reported and our team is still working on a solution for it. If I receive more info regarding this. I'll  be more than glad to let you know. 

Regarding the battery, you mentioned that the Versa is holding the charge for 2-3 days! The battery of the Versa can last up to a bit over 4 days, depending on the use. 

What clock face have you installed? With some clock faces, not developed by Fitbit, could happend that the battery gets drained faster.  In this case, I'll suggest you to chance the clock face. 

If you are using Connected GPS, could also affect the battery usage. 

I'll recommend you to have a look at this article, where you can find these and more tips for this situation. 

[Reece515]

Hello,

I genuinely appreciate your responsiveness and the tips you're providing. I'm only at peak frustration, because I feel like I am savvy to troubleshooting: I reviewed forums and the tips and contacted customer service before posting on here. My clock face is fitbit's "business," I don't have the GPS on, my watch only comes on when I tap on it manually - it doesn't come on automatically. I don't use it for music, and I don't use any apps.

In addition to everything I've already mentioned here and in my previous posts (i.e. factory resets and restarting my device), I know there's something wrong, because this watch did function for about 4 months. It's only malfunctioned in the last few weeks. I paid a lot of money for a faulty device that essentially only tracks my steps. At no point has anyone commented on the fact that the sleep information reverted back to basic hours of sleep compared to the more detailed results I was getting which included sleep scores and hours in light and deep sleep.

Sent from Outlook

[Methane]

I know this doesn't address your issue, but, I feel your pain.  The mods are clearly told to greet people warmly to the forums, but the fact they are missing is that if their customers were happy, we wouldn't need to be here.  The help they provide is often no better than waving a magic wand over your device, they rely on frequent posters to lend others support, and the documentation for their watches and their app of somewhere between horrible and non-existent. 

Every time I have an issue with my watch my wife apologizes to me because she got it for me as a gift and knows that I would feel too guilty to not use it.  I've gone back to using my TomTom watch for sports since they actually have figured out a lot of their issues and have pretty good support forums.  And that's the watch the Versa was supposed to replace.

It's sad because the reason I came to the forums today is for the same reason I've come many times in the past.  To see if anyone has yet to figure out why the Versa cannot sync with the Fitbit app, and why, if you manage to get that working, doesn't the weather app sync correctly.  Their documentation for these things should just be an otherwise blank page with the words "good luck!" scribbled on it.

[JuanFitbit]

Hi @Methane , nice to see you back here. Thank you for your feedback. We really appreciate this as tit will help us improve our services. 

@Reece515 , thank you for your reply and further information ! I understand how you feel after using the Versa that long without issues.  As the recommended troubleshooting steps did not work, I took the liberty to inform Support regarding the battery issue. They will be contacting you via email. I informed about the steps performed.

I also recommend, if support advises you to perform something and the steps did not help, to answer them so that they can investigate your case further. 

Let me know how it goes.