Music distortion

[RubanoJ]

I got some new earbuds today for my versa. I set them up and the quality sounds horrible. It sounds distorted and like there is static. I thought it was the earbuds so I returned them and got new ones, but had the exact same issue. I used the earbuds with my phone and computer and it sounded fine, only having the issue when I use music on my versa. I rebooted my versa, unpaired the earbuds and then paired them again and also did a factory reset, but still nothing has worked. Is there a fix? Its really frustrating trying to workout with this nonsense. 

[Marrrmaduke]

@RubanoJ I am afraid your earbuds may not be compatible with Versa. what's the model? Have you tried connecting other audio device to versa to check the sound quality?

[RubanoJ]

I've used the same brand since I got my versa they are the jlab earbuds. It has to be this new update we had because they were working perfect before I updated the watch.