Music issues

[Jessdrjohnson]

Hey there, 

I bought wireless headphones. I originally paired with my phone. The music sounds normal. When I had them paired with my Versa. The music was all static. 

Any helpful tips?

[RubanoJ]

Im having the same issue. Did you ever figure it out? I was told to reboot the versa or do a factory reset. I did both but it didnt fix the problem. Maybe you could see if it does for you.

[Jessdrjohnson]

Okay I will try and give that a go. But how did you do that?

[RubanoJ]

To reboot it you just hold the down button and the back button at the same time.Then to turn it back on you hold the back button and the fitbit symbol with flash when it turns on. To shut it down you have to go to the settings then the about section and press the shutdown it will ask you yes or no. To turn it back on you just hold the back button down. To do a factory reset you do the same thing as when you shut it down.  Best of luck 👍😁