Music stops while playing

[hällene]

 I have downloaded music and when I pair my earphones to my Versa the music starts but stops after one second and then starts again and stop again but so I can just hear small parts - the musik continue

I deleted all music that was down loaded and have downloaded again not better 

Suggestions?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @hällene.

Thanks for troubleshooting this by yourself. I would like to know if at the moment of playing your music you are using another Bluetooth devices? In the meantime, I recommend taking a look at the help article Is the Fitbit app interfering with other Bluetooth devices?.

Hope to hear from you soon. 

[hällene]

Hi thanks for reply
No I do not have any other bluetooth connection on.
Nothing except my Jabra earphones
Still the same problem music goes on for a second and then silence and on a again for a second and it keeps going like that
😩
Sent from my iPhone

[lenny4d]

@hällenetake a close look at the music screen when you start playing a song, what does it do there? There is the back/pause/forward button and a small line that tracks progress in a song. Do you see the small line, is it jumping back? It sounds as if the track or player is resetting itself all the time.

[hällene]

Hi no the line is not jumping back it goes slowly forward
I use the Deezer app for music
Still the same problem
Thanks for answering

Sent from my iPhone

[hällene]

I Still cannot listen to music via my headphones the music stops all the time Every 30 sec

ir does not matter if I listen via deezer or my downloaded music 

what can be wrong we have tried everything 

[lenny4d]

@hällenein your first post you write 1 second, now you write 30 seconds! I think you need to be VERY VERY precises what you really mean, because this confuses everyone. Also, you didn't mention it, but I assume you do NOT get a message on your watch that the connection to the earphones is lost (i.e., the message you see when you power them off). I also assume that you have absolutely no problem playing your downloaded songs on your PC (i.e., before you downloaded them). It would be good to get this confirmed. I also assume that you can confirm that your full song has downloaded to the watch...

[hällene]

Hi yes sorry for the 30 second that’s wrong
it is still one second stop and then it starts for some seconds and stops for one second and starts for some seconds and continue like that
My music is downloaded correct and yes I can listen to the music from my pc without any problem
I do not get any text on my Versa that connection failed to my earphone
Kind regards
Leona


Sent from my iPhone

[Jlh90998]

Did this get resolved? I'm having the same issue on my versa 2 with my Google pixel buds 2

[Coops1014]

Has anyone got a resolution for this.  

[AngC68]

I'm having this problem with JVC wireless headphones. Music plays fine through Deezer on my mobile phone but it stop & starts continuously on my Fitbit Versa 2. 

Any help appreciated 🙏 

[MukeshRathi]

Facing exact same issue like Hallene. Music keeps stopping for a second or two every now and then. This is making my new Versa device experience very unpleasant. Any workaround discovered as yet on this? Thanks