My Customer Service experience after my Versa stopped working

[DMuhmad]

My Fitbit Versa stopped working after it was locked in a pouch at a concert.  I was told it was okay to wear into the concert but was told it couldn’t at the final checkpoint.  They used a machine to unlock their pouch, similar to what retail stores use to remove security tags but not sure what caused it to zap the Fitbit’s system?
 I called Fitbit Support who tried various diagnostics, including manufacturer reset but with no success.  Of course, it’s past the warranty period so I’m SOL!  I was offered a 35% discount to buy another one but I think I’ll pass.  The band had to be replaced within the first year and although it was at no cost, these watches are too expensive not to wear better and last longer!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @DMuhmad, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.