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My Fitbit Versa battery draining fast - Help

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‎05-16-2019 18:59

‎05-16-2019 18:59

Bought a Fitbit Versa on Wednesday, fully charged in the night (100%), woke up next day left 57%. Tried it again on Thursday 100%, woke up next day left 50%. Trying to reset and doesn't help. Please advise

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‎05-17-2019 02:11

‎05-17-2019 02:11

Id suggeat you return it to the store you bought it from and exchange it. If bought from the Fitbit Online Store then contact Support (link in my signature)

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Helen | Western Australia

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‎05-18-2019 12:22

In response to NellyG

‎05-18-2019 12:22

@Helen_TE Welcome to our Fitbit Community! Regarding the battery draining issue that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email. Were their instruction helpful and got the issue fixed?

 

Thank you so much for your help @NellyG !

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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