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My Fitbit Versa won't charge

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‎05-03-2019 13:19 - last edited on ‎05-06-2019 09:59 by Fitbit Moderator

‎05-03-2019 13:19 - last edited on ‎05-06-2019 09:59 by Fitbit Moderator

I need help please, I think my Fitbit bit Versa is faulty. I tried to charge it but it’s not charging.

can anybody help?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-03-2019 13:34

‎05-03-2019 13:34

Hi, before contacting Customer Support, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo each time and release the buttons. Maybe this will solve your problem. Also, did you try another USB port on your PC to charger it or, with the help of a approved adapter, connect it to a wall outlet. Try also cleaning the contacts of your Versa and the Charger with a cotton swab. 

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‎05-04-2019 03:47

In response to SunsetRunner

‎05-04-2019 03:47

I've tried everything that suggested and unfortunately still doesn’t work.

Thank you for your advice.

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‎05-06-2019 09:52

In response to Lilian29

‎05-06-2019 09:52

@Lilian29 Welcome to our Fitbit Community! I'm happy to follow up and assist you with your Fitbit Versa since it still unable to charge after trying the troubleshooting steps that shared @SunsetRunner.

 

I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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