My Versa 2 Gave Up Recording Floors

[br7250]

Hello,

I definitely know that I have performed or logged at least 3 or 4 floors since I woke up this morning, and my Versa 2 is not showing any floors logged.

Is anyone else having this same problem?

Sincerely,

Bruce

[br7250]

Hello,

For the past 4 days, my Fitbit Versa 2 hasn't recorded any floors. I'm able to record floors by synching it with my Windows 10 laptop. I recently added some Bluetooth earbuds.

Can anyone tell me what the workaround is for this?

Sincerely,

Bruce

[Rich_Laue]

A couple of thoughts @br7250 

• Make sure that as you walk up the stairs, your tracker is counting steps. No steps counted, no stairs will be counted. 
• Check the barometer hole making sure it is not blocked. 

[br7250]

I basically unpaired my bluetooth earbuds after restarting my versa 2, and
I think that fixed it.

[LiliyaFitbit]

Hi @br7250 @Rich_Laue, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

@br7250 thank you for sharing your solution to the issue with your Versa 2 not tracking floors. I am sure this information will be helpful to other users. You can find more information about the accuracy of Fitbit devices in this help article: How accurate are Fitbit devices?

@Rich_Laue thank you for your support. 

If you have any questions, feel free to let me know.