My Versa 2 battery is draining quickly

[Liezel101]

My versa 2 used to last almost 5 days on a full charge. I charged it yesterday morning, did not have any activities just normal use. This morning i had to charge it again. Only tracked 5000 steps then it died again saying battery 0%. It is just over 1 year old. No weird clock faces, fitbit developed one, no extra apps and only a few whatsapp notifications. Why would this be happening? How do i fix it? It is still under warranty as it has 24 months warranty but where do i send it to to ne fixed?

Moderator edit: updated subject for clarity

[Syrah]

The same thing just started happening to me. I have a Versa and the HR tracker won't work (light doesn't come on at all) no matter what I do and now the battery's running out in a day, when a couple weeks ago I only had to charge it at most twice a week.

[EdsonFitbit]

Welcome to the Fitbit Community, @Liezel101 @Syrah.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

If you have followed these recommendations to extend your device's battery life without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.