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My Versa 2 doesn't turn on

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‎08-25-2021 14:36 - last edited on ‎08-25-2021 16:13 by Fitbit Moderator

‎08-25-2021 14:36 - last edited on ‎08-25-2021 16:13 by Fitbit Moderator

Hi, yesterday my versa 2 had an update. 

This morning I received a call, and the screen stayed turned on with the call on it. I turned off the Bluetooth of my phone and it worked normally just for a few minutes, now my versa 2 doesn't work, I tried charging it but nothing happens. The screen is black

 

Moderator edit: updated subject for clarity

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‎08-25-2021 16:13

‎08-25-2021 16:13

Welcome to the Fitbit Community, @kikemike.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

In this case, please follow these troubleshooting steps to resolve battery issues.

 

Whether you continue having difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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