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My Versa 2 has a black screen

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‎12-23-2020 09:46 - last edited on ‎12-23-2020 12:48 by Fitbit Moderator

‎12-23-2020 09:46 - last edited on ‎12-23-2020 12:48 by Fitbit Moderator

First, my versa 2 would shut down randomly but then my watch shut down completely. I think the charger works. I have had this watch for about a year. What should I do?

 

Moderator edit: updated subject for clarity

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‎12-23-2020 12:47

‎12-23-2020 12:47

Welcome to the Fitbit Community @ashleyberry12.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

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