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My Versa 2 is acting odd

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‎05-01-2020 08:05 - last edited on ‎06-26-2020 15:56 by Fitbit Moderator

‎05-01-2020 08:05 - last edited on ‎06-26-2020 15:56 by Fitbit Moderator

Hi, so I got my Versa 2 for my birthday in February. It has been fine until the last couple weeks. It will vibrate for no reason, then the screen will turn black and won’t want to turn on.

 

Now all it is doing it going to the screen with the blue dots and turning off and going back to that screen constantly, I can’t do anything!  Please Help, it is really frustrating

 

Moderator Edit: Clarified subject

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‎06-26-2020 15:57 - edited ‎03-03-2024 09:36

‎06-26-2020 15:57 - edited ‎03-03-2024 09:36

Hello there @Soonkyulove, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your watch as follows:

  1. Hold the back button for 10 seconds.
  2. Let go of the buttons.

Let me know on the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2020 15:57 - edited ‎03-03-2024 09:36

‎06-26-2020 15:57 - edited ‎03-03-2024 09:36

Hello there @Soonkyulove, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your watch as follows:

  1. Hold the back button for 10 seconds.
  2. Let go of the buttons.

Let me know on the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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