My Versa 2 is not responding

[mandb241]

Hi All,

I have a fit bit  Versa 2 and the watch face isn't responding when pressing down on the face plate.  This issue started, when I enable a pin because I was going to use the Versa for purchasing subway rides.  Now, the face plate will not will not respond to to my swipes.  Sometimes, if I really push down on the glass like I'm going to break it then once in awhile the I will be able to access the apps on watch.  But most of the time nothing happens and on those rare occasions, I'm able to access the apps on the watch.  I can swipe for days and the menus don't change.  I have re-started the watch to no avail.  Any ideas would be welcome.

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @mandb241 

I understand you have already tried restarting your Fitbit Versa 2 and it didn’t resolve the issue. Before contacting Fitbit Customer Service look at this article I found here:https://smarthomestarter.com/why-is-my-fitbit-not-working-when-i-tap-it/ 

It contains some awesome troubleshooting tips. I’d also recommend if your using a third party watch try changing it back to the original clock face to see if that helps. Here’s how: open Fitbit app, tap profile picture, scroll down and tap Versa 2. Change your clock face here. Sync to accept the change.
😃Please let me know if the article answered your question and resolved the problem. Keep me updated…I’m crossing my fingers it helps.

[mandb241]

No, this did not work.  The face plate no longer work.  I have factory re-set.  Reinstalled the watch itself.  It's just a worthless trinket now.

[SunsetRunner]

@mandb241  I’d call Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US They might be able to offer a possible solution