My Versa 2 is not tracking my distance accurately

[ANorby]

I walk the same walk multiple times a week. My trackers puts me in areas far across the highway (where I don't go) and the miles are ALWAYS off.  How do I calibrate for better accuracy?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ANorby, welcome to the Community Forums. I'm sorry to hear about the accuracy issues you've been having with the distance on your Versa 2, I understand how you must be feeling. I'll be glad to help you to improve your watch's accuracy.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex "Steps x Stride Length = Distance Traveled".

When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

In addition, verify the following requirements; then try the troubleshooting steps if necessary:

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, seeHow do I allow my Fitbit device to use my phone's GPS sensors?

Troubleshooting steps:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.