My Versa 2 is not working properly

[AlgarveMike]

My Versa 2 has all the problems reported by others. I have tried all the suggested remedies and problems remain. I am left with a unreliable watch that goes flat. When will Fitbit release an update to fix these problems.

Moderator edit: subject modified for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @AlgarveMike.

Thank you for trying to resolve the issues with your Fitbit Versa 2 before contacting us.

In order to have a better idea of the problems you are experiencing, we would appreciate if you provide us with more information.

I'll be waiting for your response.

[Cheriei43]

I’m in the same position! It’s like “edit” or “done”.  Can’t update or get into anything!

[EdsonFitbit]

Welcome to the Fitbit Community @Cheriei43.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

See you around.

[AlgarveMike]

Not really. Battery is not lasting as long after update and they tell me it is normal! Nonsense. Clearly denying update was faulty. Maybe they hope I’ll upgrade? More likely to go elsewhere.

[EdsonFitbit]

Thanks for the update @AlgarveMike.

According to our records Customer Support is providing assistance to you.

Thank you for your feedback for your time while dealing with this situation.

See you around.

[AlgarveMike · Accepted solution]

Update on my problem.

After monitoring battery drain on my Versa 2 I was offered free replacement or 50% discount on alternative product. Surely same thing would happen with replacement? So opted for Sense.

[EdsonFitbit]

Thanks for your response @AlgarveMike.

I'm glad to hear that you've opted to purchase the Fitbit Sense. Thanks for letting us know.

You can find the Product Manual here.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.