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My Versa 2 is not working

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‎06-28-2022 17:43 - last edited on ‎07-04-2022 16:32 by Fitbit Moderator

‎06-28-2022 17:43 - last edited on ‎07-04-2022 16:32 by Fitbit Moderator

The sensor on the back of my watch doenst work anymore. The light doent turn on even if i reboot my watch, tried to change my wristband to the original. No matter what i do, it stay close. Nothing show on the watch neigther. It's the second versa 2 that breaks just after the warranty. Thinking of going with another brand. 200$ every year is a bit roo much for what im getting.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎07-04-2022 16:31

‎07-04-2022 16:31

Welcome to the Fitbit Community, @Katquart.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

To resolve battery issues we recommend following these troubleshooting steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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