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My Versa 2 overheated

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‎08-05-2021 21:38 - last edited on ‎08-06-2021 04:40 by Moderator Alum

‎08-05-2021 21:38 - last edited on ‎08-06-2021 04:40 by Moderator Alum

I charged the Versa 2, it overheated, I put it on and have three painful burns on my wrist.   They haven't healed yet after 3 or 4 days and may leave scars.   This is potentially a dangerous product.

 

 


Moderator edit: subject updated for clarity

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‎08-06-2021 04:44

‎08-06-2021 04:44

Hi, welcome to the Fitbit Community forums, @Bennett2021. 

 

Thank you for sharing your feedback and that you've been experiencing this inconvenience with your Versa 2 watch. 

 

In this case, since the watch is overheating while being charged, I do recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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