Bright Screen problem Versa 2

[SunsetRunner]

My Fitbit Versa 2’s Arwen is going crazy. Sometimes the screen is bright white to where it is hard to look at without hurting your eyes, other times it is black with bright white light showing through vertically. It is hard to make out what is displayed on the screen, but it is still tracking my steps and exercises. I have only had it since 5/3/20, I have barely had it for a little over a year and it is already showing issues. I have never dropped or banged it. My son has the Versa Special Edition. He has had it for 2 years and never had a problem with it. Makes me wonder if there is a defect in the Versa 2 somewhere. Please fix this issue! I was really enjoying my Fitbit up until now 😞

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing your feedback and that you've been experiencing this inconvenience with your Versa 2 watch. 

In this case, if you already tried changing the brightness settings on your watch and the restart procedure described here and you continue to experience the same inconvenience, I do recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.