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My Versa 2 won't boot up

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‎04-29-2022 18:59 - last edited on ‎05-02-2022 18:46 by Fitbit Moderator

‎04-29-2022 18:59 - last edited on ‎05-02-2022 18:46 by Fitbit Moderator

I set my Versa down about a year ago and dug it out of the drawer today to start using again. Charged it and after a bit of remembering how to use it, it turned on, but will not get past the logo screen. Did a search and found a few suggestions,  but nothing has worked. Holding any button or any combination of buttons for 8 seconds or any amount of time does nothing. I've fooled with this for hours now and nothing is working. Now I wish I had sold it last year when I stopped using it because now it's useless. 

 

Moderator edit: updated subject for clarity

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‎05-02-2022 18:46

‎05-02-2022 18:46

Welcome to the Fitbit Community, @karenes721.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, you can try to set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1651542258683.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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