Active Call Notifications

[LiWright2312]

After updating my iPhone 6s+ to iOs 13 and updating my Versa I am now getting Active Call Notifications, meaning when I initiate a phone call I get a notification that there is an active call. I have not been able to find anything anywhere on how to turn this feature off. I still want the incoming call notifications to come through so turning off calls all together doesn't help me. Is anyone else receiving these notifications? And if so, has anyone found a way to turn them off? 

[Marrrmaduke]

@LiWright2312 iOS13 update has messed up a lot of notification features due to changes introduced by Apple around bluetooth. Fitbit is aware of this and working on the solution. This will be addressed with the fitbit mobile app update. For now you can try, unpairing and repairing your tracker in the bluetooth settings, but if that's the only issue you're experiencing now, I would not risk it.

[yo_marc]

I am receiving these 'in a call' notifications, and think they are very silly.  I definitely want them turned off.  I do still want to receive the incoming call alerts.

[Budicheeks]

I’m having the same problem and am glad I’m not the only one. It’s really annoying. 

[DivaGirl13]

I agree!

[ladydmb]

Yep I’m having the same issue not only is it annoying but it’s messing up my calls when I try to speak to someone in my car on my hands free. I’m told I’m breaking up or it hangs up the call. 

[MrsKrijgsman]

I also find this annoying.

and today I found out that when I press delete under the message on my Fitbit the call is actually disconnected. 

[nztosh]

Yupp agree, having the same issue, its super annoying. Will they notify us when there is an update? 

[Marrrmaduke]

We will need to keep checking if there's fitbit app update in the app store. Hopefully the issue will get addressed with the next update.

[SunsetRunner]

same problem. Getting notifications when I place an outgoing call. I really dont need to be notified when I place a call. Goodness gracious, can someone provide a fix?

[Natashamallen]

I’m having the same issue.
Also another issue I’m having is when I place a call my fitbit vibrates constantly telling me there’s an incoming call but it’s actually me dialing out !!! 

[SunsetRunner]

I tried the fix suggest by the pink banner link above. I viewed the thread and followed the instructions, but it did not resolve the problem. Based on what I read above, this is a broader issue where those upgrading to iOS13 apparently have widespread problems with notifications. Makes me wonder if this was not intentional move by Apple to hobble the competition since Apple is trying to sell their Apple watch which is a competitive product to Fitbit.

[nztosh]

I totally agree, that's what I have been wondering too. But then who is
going to pay for me to purchase an Apple watch, when i purchased the fitbit
for these reasons.

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Regards,

Moderator edit: personal info removed

[Zippora]

I hope the next update will fix it, because I switched off all my other notifications for a reason. I know when I'm on an active call. Because I would've dialed or picked up and I'll usually have my phone in my hand to remind me in case I forgot. What I don't know, is when I have incoming calls. And that's why I have a Fitbit, to vibrate when I do. 

[KateFitbit]

Hi everyone - thanks for your reports here. I've reported this to our team and they are currently reviewing. I recommend keeping your app and iOS 13 updated to the latest version. 

[nztosh]

Hello - I have upgraded to the latest version and it continues to happen.

How soon do you think there will be a fix?

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Regards,

Moderator edit: personal info removed

[BahamasGirl365]

This is happening with Charge 3 as well as the Blaze I find it extreamly annoying,

I don't need to be notified when I'm the one making the call. I think I know I have an outgoing call lol

[Fish1963]

I am also getting this problem, did you have any luck in getting this changed, or has anyone else got any advice on this?

[SunsetRunner]

I’m having the same issue, however I’m not getting incoming messages/calls alerts. 
Has anyone found any solution? Seems it has been a few weeks now ???

[Matt15123]

Same thing here, it is extremely annoying and frustrating! Fitbit needs to fix this! My also just keeps calling on my Fitbit even though I answer it on my phone