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My Versa 2 won't response using the side button

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‎04-11-2021 01:14 - last edited on ‎04-11-2021 18:15 by Fitbit Moderator

‎04-11-2021 01:14 - last edited on ‎04-11-2021 18:15 by Fitbit Moderator

Versa 2 won't response using side on button does anyone know what I can do? I am also having trouble having any response from.the device when I tap it? Does anyone have any suggestions?? 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-11-2021 18:15 - edited ‎04-13-2021 12:33

‎04-11-2021 18:15 - edited ‎04-13-2021 12:33

Thank you for visiting the Fitbit Community, @apples2.

 

Thanks for the information provided.

 

If you haven't done it already, please restart your Fitbit Versa 2 by following these instructions.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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‎04-12-2021 14:28

In response to EdsonFitbit

‎04-12-2021 14:28

Thank you for your reply. the side button doesn't respond. I did try
holding it. Do you have any other ideas?
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‎04-13-2021 12:37

In response to apples2

‎04-13-2021 12:37

Thanks for your response, @apples2.

 

In this case, I would recommend chatting with Customer Support online or giving them a call. For more information please visit this site.

 

If you have any question, please let us know.

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