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My Versa 2 won't sync

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‎02-19-2020 14:31 - last edited on ‎02-20-2020 04:39 by Fitbit Moderator

‎02-19-2020 14:31 - last edited on ‎02-20-2020 04:39 by Fitbit Moderator

For a few days my phone is not able to sync with my Versa 2.

 

 

Moderator edit: update subject for clarity

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‎02-20-2020 04:39 - edited ‎02-20-2020 04:40

‎02-20-2020 04:39 - edited ‎02-20-2020 04:40

@DianitaG, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it stopped syncing with your phone.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, sync your watch again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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