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My Versa 2 won't update

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‎09-13-2021 11:27 - last edited on ‎09-13-2021 13:43 by Fitbit Moderator

‎09-13-2021 11:27 - last edited on ‎09-13-2021 13:43 by Fitbit Moderator

Versa 2 I tried to update and it won't update and now it's battery drains really fast any idea how to fix 

 

Moderator edit: updated subject for clarity

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‎09-13-2021 13:43

‎09-13-2021 13:43

Welcome to the Fitbit Community, @Joeyboy10.

 

Thank you for the information provided.

 

If you haven't done so, please follow these troubleshooting steps to resolve difficulties to update the firmware of your Fitbit Versa 2.

 

Whether you've followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Please let us know if you have any questions.

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‎09-13-2021 14:41

In response to EdsonFitbit

‎09-13-2021 14:41

Tried everything that you said and still not workingSent via the Samsung Galaxy S10, an AT&T 5G Evolution capable smartphone
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‎09-13-2021 17:21

In response to Joeyboy10

‎09-13-2021 17:21

Thanks for your response, @Joeyboy10.

 

In this case you can reach out Customer Support. I'm pretty sure that they will do their best to provide a high level of support. Please click here to get connected.

 

Feel free to contact us at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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