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My Versa 2 won't update

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‎09-29-2021 12:28 - last edited on ‎09-29-2021 16:07 by Fitbit Moderator

‎09-29-2021 12:28 - last edited on ‎09-29-2021 16:07 by Fitbit Moderator

Hi my fitbit2 won't update tracker. It keeps telling me Bluetooth not connected, when it is. Any ideas to help.

 

Moderator edit: updated subject for clarity

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‎09-29-2021 16:06

‎09-29-2021 16:06

Welcome to the Fitbit Community, @Missmiggie60.

 

Thank you for the information provided.

 

To resolve difficulties to update your Fitbit Versa 2 firmware to the most recent version (35.72.1.15) we recommend following these troubleshooting steps.

 

If you are instead having issues to sync your data to your Fitbit account, please follow these instructions.

 

Feel free to contact us at any time.

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