My Versa 3 stopped working

[RobertNguyen]

I used 2 fitbit products, ionic and versa 3, but now they are useless because they can't start, and the support department can't do anything. and is not covered by warranty. too disappointed

Moderator Edit: Clarified subject

[Odyssey13]

@RobertNguyenthe Ionic is under a voluntary recall, read more here: https://help.fitbit.com/en_US/ionic.htm 

[MarreFitbit · Accepted solution]

Hi there, @RobertNguyen. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Odyssey13 Thank you so much for your input! 

Please note our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case.