My Versa Experienced Water Damage

[Quadri.A]

Purchased my Fitbit Versa in January 2019. The only water related activity I use it for is showering. It’s supposed to be “waterproof” but as of today, 20th May, it stopped working. It won’t come on and there’s condensation at the back. 

Moderator edit: Clarified subject

[SunsetRunner]

Hi, put in a bowl of rice for one day and see if it's getting better. The Versa is not waterproof, but water resistant. 

[Rich_Laue]

@Quadri.A Fitbit never said the Versa is water proof,  it is water resistant to 50 meters, a standard for safe for shallow swimming. This also means that a stream of water, drowning on the force may get past the seals.  Also buttons should not be pressed while the tracker is wet.

[Quadri.A]

Okay, I agree it’s my bad for thinking water proof as opposed to water resistance cuz they’re two different things. However, I still believe taking a shower shouldn’t damage my watch either way. My mum does the same and her watch is still fine so I don’t get why mine broke

[Quadri.A]

I also don’t see anywhere where they mentioned that you shouldn’t press buttons while the tracker is wet.

I don’t believe I did so, consciously at least, but this wasn’t a precaution they’ve ever mentioned

[SunsetRunner]

The only question in this discussion that it's relevant: did you dry your Versa thoroughly after showering, also the band? If not, than yes, this can cause water damage, certainly when you see condensation on the back side of your watch. If yes, contact Customer Support with your problem. 

[Rich_Laue]

I don't see it mention on the Fitbit site either. 

Back in the middle  of the 1960's the USA made it illegal to use the term waterproof when it comes to watches. Since then the has been a water resistant standard that is universally agreed apon.  The seals around the button are not enough to be pushed while in water.

Here is one article on water resistant

[Quadri.A]

Rice didn’t work

[Rich_Laue]

My brother had a phone that fell into water,  and he placed in rice and stick on the windowsill it took 2 weeks.  

Have you thought about contacting Fitbit?

[LanuzaFitbit]

Hello @Rich_Laue and @SunsetRunner. Welcome to the Forums @Quadri.A.

@Rich_Laue and @SunsetRunner Thanks for being around to help and potential fixes to this situation. @Quadri.A Thank you for trying everything that has been recommended.

@Quadri.A Our support team will be getting in touch with you about this situation via email. Please be sure to keep an eye on your email's inbox, spam and trash folders for their mail. They will be more than happy to help you find a solution.

Let me know if you have any other questions.

[Afrolatinaschoi]

I was in the pool, the shallow water 3ft, and the face of my versa popped up, everything is still connected except for the face and it doesn't work anymore, is there a warranty i have, I got it in June 2019 it was a prize I won