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My Versa Lite will not sync

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‎05-30-2020 23:20

‎05-30-2020 23:20

I have tried the trouble shooting steps multiple times and my Versa Lite still won’t sync and refresh on the app.

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‎05-31-2020 00:43

‎05-31-2020 00:43

For me also this problem

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‎05-31-2020 07:40

In response to SunsetRunner

‎05-31-2020 07:40

Sync through what phone?

Have you checked the help docs?

Try clearing the cache and stopping the Fitbit app.

Do not remove the tracker from your accouny?

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‎05-31-2020 16:44

In response to Rich_Laue

‎05-31-2020 16:44

Hello!
Yes I have quit the app on my phone, and I have gone through all the troubleshooting steps. I have not removed the device from my account, but I have removed it from my Bluetooth devices on my phone, and re-paired it. I have an iPhone 11, and a versa lite.
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