My Versa Lite won’t update

[Nicki198502]

Hi. My versa lite has been out of action for almost a week now since trying to update it! I’ve tried all the troubleshooting points that i’ve found on this community, however i’ve just seen that it tells you not to factory reset and i’ve done that? Will it have caused an issue with my versa lite? And will my fitbit ever be back in working action? 

[SunsetRunner]

Awesome troubleshooting Nicki

As mentioning having tried everything possible, feel free to contact the Fitbit Support Team. It's up to them to decide regarding warranty.

Mention what you've already tried to speed things up.

Fingers Crossed

[Nicki198502]

Ok. Thanks. I’ve only had the device since may!

[SilviaFitbit]

@Nicki198502 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting tried. Just wanted to confirm that you shouldn't perform a factory reset if you're having issues updating your Versa Lite, learn more about it by checking the main thread. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Thanks for your input @SunsetRunner. 

I'll be around if you have any additional questions.