help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa doesn't sync with desktop app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2018 07:10 - last edited on ‎11-15-2021 17:54 by Fitbit Moderator

‎12-15-2018 07:10 - last edited on ‎11-15-2021 17:54 by Fitbit Moderator

Here are all the details:

 

I have a reasonably new Versa. 

I run Windows 10. 

I DID have the app on my phone when I wanted to transfer music so the Versa is connected to my phone's bluetooth.  

I no longer have the Fitbit App on my iPhone and do not want the app on my phone.  I DO like the Versa buzzing when I get a text message or phone call.

 

SO - because the phone's bluetooth is connected to the Versa, the Versa does not sync to my desktop app "automatically".  I have to turn the bluetooth off, sync the versa, and then turn the bluetooth back on so I can use my phone hands free when I drive or listen to music in the truck.

 

I'd love to have the desktop app and the versa smart enough to talk to each other without me having to turn the bluetooth on the phone off and back on again daily just so I can see my sleep tracking.  

 

Does anyone know any magic tricks?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎12-15-2018 08:16 - edited ‎12-15-2018 08:19

‎12-15-2018 08:16 - edited ‎12-15-2018 08:19

Hi, did you connect your Versa with your PC/Laptop? Turn BT on on your computer and press "search for BT devices", make sure the BT on other devices are off and your Versa is near your PC. On your Versa set the BT settings to "pairing". Once the computer has detected your Versa, it will show up in the list of connected BT devices. If that's the case, you can close your computer's BT and from now on it will sync with your Versa automatically.  After this procedure, enable BT on your mobile device and leave it on. For me this works like a charm.

Best Answer
0 Votes

‎12-15-2018 12:14

In response to SunsetRunner

‎12-15-2018 12:14

I only have the Fitbit dongle.  I don't think I have bluetooth on my laptop, it might be too old for that to have been a standard part of the installation.  No bluetooth switch on the side, just a spot for it.
Best Answer
0 Votes

‎12-15-2018 12:18

In response to DLThune

‎12-15-2018 12:18

Try a BT USB stick on your laptop, there are lots available for PC's without "internal" BT present.

Best Answer
0 Votes

‎12-15-2018 18:02

In response to SunsetRunner

‎12-15-2018 18:02

Thank you, I'll definitely try that out.  I appreciate your input.
Best Answer
0 Votes

‎12-16-2018 05:35

In response to DLThune

‎12-16-2018 05:35

You're very welcome, hope my input will solve your problem.

Best Answer
0 Votes