Hi,
Like some others in this community, I've experienced after only one month a tragedy with my Versa.
One morning, she started to not remember well the time and to think that we were 30 minutes earlier. Later in the day, when after missing an important meeting I've discovered that the clock was not good, I've discovered that she was no more able to synchronize with my phone.
I've then tried everything I can to save her, but at last she collapsed after I've launched the factory restore, and is now in a perpetual repetition of screen on with Fitbit logo then screen off.
Well, I've seen that I was not the only one in this situation so I've decided to open a case on support.
This is now about 5 emails I've received from support...from 5 different people...all asking me for stupid things about trying to do a factory restore, telling me that my phone was not compatible, to try synchronisation from the computer...
Come on Fitbit! Can you better train your employees and better communicate on existing issues? It is not a shame to have an issue on some of the built units. Just recognize and communicate about it and do the necessary for your "support technicians' if we can call the technicians to understand what they do.
If somebody care, my case is #26651711. After all, it is not one or two people more answering about my case that will change my life ...
