My Versa is not syncing

[Pkohl4]

I got my versa a week ago, I love it but I hate that it doesn't sync to my phone when I open the app. I still open the app and everytime I have to restart bluetooth. I'm in challenges and have lost steps cause it won't sync for days.  Please help

Moderator edit: added label

Moderator edit: updated subject for clarity

[Lducklow]

I am having the same issue on an iPhone 6S.  I tried the process outlined in other help forums (below) which made the blue progress bar get further in syncing but it still won't fully sync.  Fitbit shows some of my data from today (steps, floors, miles, cals) but doesn't update my battery percentage (it's at 85% on my Versa but is showing low battery on the iPhone app), show minutes exercised, SmartTrack my walk, or update my Workweek Hustle challenge with my step count.  Here's what I already tried:

1. Force quitting Fitbit app
2. Forgetting Versa in iPhone Bluetooth settings
3. Turning off Bluetooth
4. Restarting my iPhone
5. Turning on Bluetooth
6. Re-pairing Versa with my iPhone in Bluetooth settings
7. Opening Fitbit app - it returns to the looking/syncing loop

From reading other forums, I also removed all other non-Fitbit Bluetooth devices that were paired with my iPhone, turned off Bluetooth on my laptop, and removed my Fitbit Flex device from my iPhone app (which is the previous Fitbit I was using before I got the Versa last weekend).

[Lducklow]

And I also turned on All-Day Sync.

[Pkohl4]

Thank you.  So glad to know it's not just me.  There must be a glitch they need to get figured out. 


Sent from my Verizon, Samsung Galaxy smartphone

[Lducklow]

Glad to know I wasn't the only one either :).  Hopefully there will be an easy fix!

[Lducklow]

And I also tried restarting my Versa.  Sorry so many additional replies - I think that's the last thing I tried!