help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2022 13:57 - last edited on ‎03-16-2022 16:13 by Fitbit Moderator

‎03-15-2022 13:57 - last edited on ‎03-16-2022 16:13 by Fitbit Moderator

My face also changed by itself (had a free fitbit face) - then I changed it back. Fine. Day later, it changed again! I changed it back and okay so far but NOW my updates are null. Can not locate my wifi despite logging app out; back in; walking watch close to wifi monitor; Nada.  My watch will not turn off to reset it that way- I hold the left button and nothing happens. I am ready to quit, feeling hacked?! 
Never had these issues in past year. 🧐😑

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎03-16-2022 16:12

‎03-16-2022 16:12

Thank you for visiting the Fitbit Community, @LeighAn.

 

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

 

In order to restart the Fitbit Versa you need to press and hold the back and bottom buttons for 10 seconds until you see the Fitbit logo on the screen, and then release the buttons.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1647472265351.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I moved your post to a new thread to keep the Community organized.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎03-16-2022 22:35

‎03-16-2022 22:35

Completely turn off your phone then back on again (if apple)

Best Answer
0 Votes