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My Versa is not syncing

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‎04-13-2022 08:01 - last edited on ‎04-14-2022 18:11 by Fitbit Moderator

‎04-13-2022 08:01 - last edited on ‎04-14-2022 18:11 by Fitbit Moderator

First there was the flickering screen and now my lovely Versa isn't synching.  I have turned it off and on and uninstalled and reinstalled the app.

 

Why do Fitbit devices not last linger than 1.5 years? And why do I have to  keep replaxing them???

 

Can anyone help me before I get offered 30% off at the store?

 

This is ridiculous.  I'm on Fitbit #6 in 7 years.  I've sweated through 2 Surges, 2 Blazes, and 2 Versas...next time, I buy a Garmin. 

 

Any advice (other than factory reset)?  That's what killed my last Versa.  I just want the silly thing to synch.

 

Moderator edit: updated subject for clarity

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‎04-14-2022 18:07

‎04-14-2022 18:07

Thank you for visiting the Fitbit Community, @SUZIESPITFYRE.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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