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My Versa is unresponsive

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‎08-11-2022 15:14 - last edited on ‎08-11-2022 17:52 by Fitbit Moderator

‎08-11-2022 15:14 - last edited on ‎08-11-2022 17:52 by Fitbit Moderator

Versa 1 is completely unresponsive, no vibrate, black screen. Tried charging it and it didn't respond being plugged in. I tried restarting it by holding back button and bottom button. Multiple times for longer and longer each time and screen stays black and no flashing lights on the back. It randomly gets really hot but that's it. Can I fix this or is it broke? 

 

Moderator edit: updated subject for clarity

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‎08-11-2022 17:52 - last edited on ‎02-10-2024 08:52 by Fitbit Moderator

‎08-11-2022 17:52 - last edited on ‎02-10-2024 08:52 by Fitbit Moderator

Welcome to the Fitbit Community, @SalenaY.

Thank you for informing us about the issues you experienced with your Fitbit Versa and for the troubleshooting steps you’ve performed.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

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