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My Versa isn't syncing completely.

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‎03-07-2019 13:27

‎03-07-2019 13:27

I have a Fitbit Versa. It tracks and syncs my steps and that's about it. It no longer tracks my sleep. It will track my exercise but will not record it for further reference. All my weekly, and monthly reports say 0. This is very frustrating. Whats the point of setting goals if they wont' recorded?

 

I have updated my app

I have turned my phone off and on

I have also unpaired and re-paired bluetooth

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‎03-07-2019 15:52

‎03-07-2019 15:52

Hi. have you already tried to restart your Versa several times in a row (sometimes it needs to be done 4 or 5 times) by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons? 

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