My Versa isn't syncing

[AnneBow]

It hasn't synched for 3 days. Have got onto website help site and it is not not responding still. I have a Samsung phone. Can anyone help?

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[AnneBow]

Thank you for your email. Will try.

[SteveH]

@AnneBow did you get syncing working again?

[AnneBow]

I did send a Thank you message but got your message box was full. Thanks
again.