My Versa’s screen doesn’t work

[ElisaMaiz]

My Versa’s screen doesn’t work. First it was the touch, it didn’t do any action related to the touch, then the screen was with some strange lines like gray, blue and white, and now the screen just went off like if it was powered off but it’s on. I can’t do anything, I tried clicking the 3 bottons to restart it but it doesn’t work, it vibrate but the screen is all black. 

Moderator edit: subject updated for clarity

[NellyG]

Hi @ElisaMaiz Try restarting the Versa several times as described in the help Article and then try a Factory reset. If neither help then you will need to contact Customer Support 

Restart your tracker  

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.