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My Versa stopped working

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‎06-28-2018 06:32 - last edited on ‎10-12-2021 19:38 by Fitbit Moderator

‎06-28-2018 06:32 - last edited on ‎10-12-2021 19:38 by Fitbit Moderator

In the middle of the night my watch stopped working I have fully charged it and I still get nothing I do see the green light on the back but I'm not receiving any notifications, the screen is blank and my phone cannot find a signal to the watch. Help!

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-28-2018 07:40

‎06-28-2018 07:40

Do a Restart and do it several times if necessary.

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‎06-28-2018 08:09

In response to SunsetRunner

‎06-28-2018 08:09

I can't restart,  there is no screen to restart from. I tried to just restart my phone 


Sent from my Verizon, Samsung Galaxy smartphone
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‎06-28-2018 08:14

In response to Msumner

‎06-28-2018 08:14

Read the instructions at the link I gave you.  You do not need a screen display.  It is accomplished by buttons only.

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