My Versa stopped working

[Glam-it-Up]

Please help! 

My Fitbit Versa is 9months young and has stopped working.

I've tried to restart, battery was charged at the time of deciding not to work. I've  followed fitbits trouble shooting advise online and it still won't turn on 😢

Moderator edit: format

[SunsetRunner]

Hi, sorry to read that your Versa stopped working. I would advice you to contact Customer Support ASAP and I will bring your post under the attention of the Moderator Team. Regards, kuzibri

[JuanFitbit · Accepted solution]

Hi @SunsetRunner , nice to see you back on the Community! Thanks for bringing this thread to our attention. 

Hello @Glam-it-Up , a warm welcome to the Community! Thank you for the troubleshooting performed. 

I've contacted our support team, and they informed me, that you already contacted them via E-Mail.

You'll receive a response very soon. 

Please let me know how it goes. 

[Glam-it-Up]

Thank you!  and will do 😄

[Glam-it-Up]

Thank you 😄