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My Versa won't charge

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‎07-30-2020 04:12 - last edited on ‎07-31-2020 08:07 by Fitbit Moderator

‎07-30-2020 04:12 - last edited on ‎07-31-2020 08:07 by Fitbit Moderator

My versa will not charge

 

Moderator Edit: Clarified subject

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‎07-31-2020 08:16 - edited ‎10-03-2023 17:14

‎07-31-2020 08:16 - edited ‎10-03-2023 17:14

Hi there @Bridgend01, welcome to the Community Forums. Thanks for the details provided in your post about your Versa not charging. I'll be glad to help you. 

While reading your post I was wondering if your Versa vibrates when you connect it to the charger? If not, please try the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-31-2020 08:16 - edited ‎10-03-2023 17:14

‎07-31-2020 08:16 - edited ‎10-03-2023 17:14

Hi there @Bridgend01, welcome to the Community Forums. Thanks for the details provided in your post about your Versa not charging. I'll be glad to help you. 

While reading your post I was wondering if your Versa vibrates when you connect it to the charger? If not, please try the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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