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My Versa won't reconnect to my phone

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‎06-12-2020 18:15 - last edited on ‎06-24-2020 16:25 by Fitbit Moderator

‎06-12-2020 18:15 - last edited on ‎06-24-2020 16:25 by Fitbit Moderator

I have these versa for two years only used for three months with no problem now I decided to used it again so I tried to connect the first time I reset it then connected to the app and gave me the code but the watch did do it's job just stayed the same saying (download the app) then I tried again but versa didn't give me the code for the second time trying and the app cannot find my versa for the second time has anyone experience this b4 how can I get my versa to work properly I have reset it many times the watch and the app

 

Moderator Edit: Clarified subject

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‎06-24-2020 16:27 - edited ‎09-23-2023 12:14

‎06-24-2020 16:27 - edited ‎09-23-2023 12:14

Hello there @Merilayne, welcome to the Community Forums. Thanks for the details provided about the connectivity issues between your Versa Lite and mobile phone. I'll be glad to help you. 

If you've stooped using it for a long time, I'd recommend trying the following steps:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite once more.


If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 


Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 16:27 - edited ‎09-23-2023 12:14

‎06-24-2020 16:27 - edited ‎09-23-2023 12:14

Hello there @Merilayne, welcome to the Community Forums. Thanks for the details provided about the connectivity issues between your Versa Lite and mobile phone. I'll be glad to help you. 

If you've stooped using it for a long time, I'd recommend trying the following steps:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite once more.


If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 


Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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