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My Versa won't sync

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‎12-15-2018 08:02 - last edited on ‎12-17-2018 10:34 by Moderator Alum

‎12-15-2018 08:02 - last edited on ‎12-17-2018 10:34 by Moderator Alum

Cant Sync my versa keep trying to Sync and wont connect. I'm holding my phone and wearing my Versa!!! I no longer cant get notifications on my Versa? What is happening? I know its charged and I'm within range? Is my Versa gone?

 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎12-15-2018 08:11

‎12-15-2018 08:11

Hi, switch off your Versa by pressing the left and right lower button untill the Fitbit logo flashes and the watch turns off. Leave it of for a few minutes and switch it on again.If it still does not work, repeat this procedure. Hope this will work, if not you probably have to perform a factory reset.

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‎12-17-2018 10:33 - last edited on ‎01-30-2026 04:16 by Fitbit Moderator

In response to SunsetRunner

‎12-17-2018 10:33 - last edited on ‎01-30-2026 04:16 by Fitbit Moderator

Hey @DQ28, let me give you a warm welcome to the Community! If your Versa isn't syncing with your phone, I'd like to ask you this, what type of phone are you using? Is it a compatible device? In the meantime, try the troubleshooting in this help article: Why won't my Fitbit device sync? 

Thanks for suggesting the restart @SunsetRunner!

I'll be around! 

Heydy | Community Moderator, Fitbit
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