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My data is wrong after updating the Fitbit app

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‎10-03-2023 03:00 - last edited on ‎10-03-2023 04:23 by Fitbit Moderator

‎10-03-2023 03:00 - last edited on ‎10-03-2023 04:23 by Fitbit Moderator

I updated my Versa 2. But I probably didn't do it correctly. It started like I was new on Wednesday. But then my weekly report shows Monday's and Tuesday's information. How do I link it back to combine the old and the new. I'm not very tech savvy. 

Moderator Edit: Clarified subject

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‎10-03-2023 04:26

‎10-03-2023 04:26

Hi there, @LowTechGal. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your data. 

To better assist you, may I know if you did sync before proceeding to update your Fitbit app?

In the meantime, I'd recommend trying the following steps:

  • Log out of your Fitbit app
  • Force quit the app
  • Restart your Fitbit device
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
  • Sync your Fitbit device
Maria | Community Moderator, Fitbit


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‎10-03-2023 09:52

‎10-03-2023 09:52

Same here have 1 call Ty Fitbit and 4 chats Witt nohelp

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