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My experience and feedback with Fitbit Versa

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‎10-16-2019 07:57 - last edited on ‎10-17-2019 17:23 by Fitbit Moderator

‎10-16-2019 07:57 - last edited on ‎10-17-2019 17:23 by Fitbit Moderator

The device stops working every 8 months or so I cant be paying everytime to get a new one after warranty this has become a pain and all I get offered is a 25% off to buy a new one!! Are you kidding me!! The worst experience ever with Fitbit, I stayed with Fitbit for so many years only because the 3 times my devices stopped working they replaced them and it was every year. Not going back to this for sure!

 

 

Moderator edit: updated subject for clarity & added label

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‎10-17-2019 17:27 - edited ‎10-14-2023 13:58

‎10-17-2019 17:27 - edited ‎10-14-2023 13:58

Hi there @Nrana, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa. Thanks you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

As you've mentioned, you've already spoken to our Customer Support Team who gave the 25% discount option as per our Warranty Policies. This is the best option to help you get back on track with the Fitbit family I'm sure our Customer Support team will be more than glad to help you further with this. 

Maria | Community Moderator, Fitbit


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