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My experience with Customer Service and Versa Lite Issues

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‎03-01-2021 14:25 - last edited on ‎03-02-2021 11:28 by Fitbit Moderator

‎03-01-2021 14:25 - last edited on ‎03-02-2021 11:28 by Fitbit Moderator

So I'm hoping that since having issues with my Fitbit Versa Lite I decided to come onto this community page and see what other issues both positive and bad users were having. 

 

Was a relief to see many others suffering the same issues as I knew was a Fitbit issue rather than an individual issue. 

 

Was also reassuring to see not everyone had been affected by the issue and gave me hope that my Fitbit might come back to life. 

 

Fitbit customer service had sent me a replacement Versa Lite that couldn't hold a charge and immediately reported it as faulty. Was told to turn it on/off and charge four times and that should fix issue. Unfortunately this didn't work. 

 

2nd Versa Lite sent out and seems to have same battery issue. But Fitbit have seemed to have worked behind the scenes and original Versa Lite is now in a position where I can tolerate it not syncing overnight or not after 5 minutes of non use. 

 

Moderator Edit: Content

Moderator Edit: Clarified subject

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‎03-02-2021 11:29 - last edited on ‎03-13-2025 09:03 by Fitbit Moderator

‎03-02-2021 11:29 - last edited on ‎03-13-2025 09:03 by Fitbit Moderator

Hi @Salter77, your participation here in the Community Forums is appreciated.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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‎03-02-2021 12:56

In response to RicardoFitbit

‎03-02-2021 12:56

@RicardoFitbit @EdsonFitbit I was wondering if either of you can actually reply to the private messages that you asked me to reply to. You asked 5 times for me to reply but you have not replied. 

 

So if you could reply to them be great. After all if can reply here then doesn't hurt to reply to messages either

 

Ta very muchly 

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