My experience with Fitbit Support

[litlev6]

I have found since Fitbit has gone Google I no longer get good support on issues with my Versa 2. Is anyone else having issues now with support staff.


Moderator Edit: Clarified subject

[Odyssey13]

Hi @litlev6  Google completed their purchase of Fitbit in January 2021. Sometimes support does get busy, as you probably know by the banner at the top of the forum pages. What's going on with your Versa 2?

[litlev6]

I have spoken to support after being passed around several times. I am being told they no longer support some of the features that were the reason I got the Versa2. Such as sleep tracking, weather and such. I did all the advised me to do and nothing worked when I contacted them back, that is when I was advised they no longer support some features so can not help me. This was 3 months ago and I am looking at other smartwatches because of this. Thank you for replaying to my post. 

[MarkMM]

@litlev6 I'm currently using a Versa 1 because the face fell out on my Versa 2. Sleep and weather are working, and it's years older than the Versa 2. Those features certainly are still supported. If sleep isn't tracking, are the heart rate lights flashing? If you're past warranty, there's probably not much they can do for you other than suggest factory reset. 

[litlev6]

Thanks for the reply, I will trying factory reset.

[Camosoe]

Yes!!! Big time!!!!  Tess 2 watch also. People don’t speak well on phone. Took 3 hrs one day cause of no wi fi to up load or down load something!!! 3 hours?