My experience with Fitbit Versa 2 and the Customer Service

[Bombero8908]

Hello Fitbit community, I have a Versa 2 that won’t swipe left anymore. Soft and hard reboot done multiple times. Contacted Fitbit, no longer under warranty. Offer of 35% off to purchase another one. Anyone else having problems like this. Disappointed that a two hundred dollar watch only lasts 2 years.

Moderator Edit: Clarified subject

[SunsetRunner]

I am having the same exact problem and I have also done all the recommended trouble shooting.  My Versa 2 is a year old so it is out of warranty and to be offered 35% off a new one when this one just STOPPED functioning properly is a reach.  I am so disgusted and disappointed in the FitBit product.  I will no longer be purchasing them.

[Bombero8908]

Thanks for your feedback. I am leaning the same way.

Sent from my iPad

[MarreFitbit · Accepted solution]

Hi there, @Bombero8908 @SunsetRunner. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.

[vjcherrybomb]

I definitely feel your pain.  I have 18 text messages back & forth w/Fitbit, still no resolution & still no new Versa I paid for that included 2 business day delivery!!!  It's been over a week now.

[Yearatmost]

I am beyond frusturated!! I am on my 4th Fitbit product that doesn’t last beyond 1 year.  Fitbit Alta x2  Versa and most recently Versa 2 that I purchased July 20, 2020 and died on August 20, 2021.  When I called Customer Service the said there policy ( which I know well - due to the other crappy products) I can get a REFURBISHED or 50 percent of a new purchase.  Honestly no acknowledgement of the past 3 years and their products, no standing behind their products-  I would be appalled to have a customer(s) call for 4 products inside 3 years.

And stupid me who like Fitbit was wanting to give them one more shot and upgrade to a Versa 3 ( which is no sale for the same price as a Versa 3) and the refused.. offered to pay the difference of $70 at the non sale price, the refused because I only paid 50 percent  last year when my versa died!!!  

I wish Fitbit actually stood behind their products… shameful and time I will never get back