My experience with Fitbit Versa 2 and the Customer Service

[gendub]

My versa 2 died after 1.5 year of normal use. I called customer service twice and there are no possibilitiy to get it fixed. I was given a discount to buy a new one. I believe it is unacceptable. Garmin just found a new customer. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @gendub. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.