My experience with Fitbit Versa 2

[SunsetRunner]

So I purchased my Versa 2 at the end of December 2019. I’ve had this thing 6 months and it’s been replaced once already. I contacted support for the second time because I can’t use it for fitness tracking, specifically running, as it just stops my activity and I have to restart. This is NOT useful and defeats the purpose of having a sport watch. I was told that I have to return it to the retailer. Sport Chek will NOT take returns on smart watches regardless of whether they’re open and used or still brand new in box. It becomes Fitbit’s responsibility. Fitbit won’t help me or refund me my money. This is the same experience I had years ago with my Blaze. I should’ve just gone with my gut and not gone back to a FitBit. Disappointing and an absolute rip off of your customers. I will be forever strongly recommending people do NOT let you steal their money. Jerks.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @SunsetRunner, thanks for stopping by in the Community Forums. I am sorry to hear that you went through that situation with your Fitbit Versa 2. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around if you have any questions present.