My experience with Fitbit Versa 3 and the Customer Service

[afoxxy123]

It is been two weeks trying to get a replace watch for my FITbit Versa 3 which the face came off and all the data stop working and I can't slide through or see anything but the time.  Customer service is the worst and has not been helpful in resolving this issue.  I've only had this watch since February and the face came off and hanging by a thread...  They make this replace impossible and a short turn around to exchange to the store for full price so be very careful in purchasing something this expensive becaue I had Versa 2 and the same thing happen but there will be no third time a charm for me. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @afoxxy123. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks for your understanding.